Firefighting instead of planning
IT problems are dealt with as they appear, so the same issues keep coming back and nobody has time to improve anything.
Services
Managed IT that keeps your business running
ProCyber takes responsibility for your day-to-day IT: servers, computers, users, maintenance and support. Your team gets dependable technology and a single point of contact who knows your environment.
The challenge
Problems we solve
These are the issues we see most often before organisations bring us in.
Knowledge in one person’s head
Passwords, settings and suppliers are known by one employee or an old provider, which becomes a risk the day they leave.
Ageing, unpatched equipment
Old computers and servers slow people down and miss the security updates that protect them.
Unpredictable costs
Call-out fees and emergency purchases make IT spending hard to budget and harder to justify.
Our solution
How ProCyber helps
We manage your IT environment proactively under a monthly agreement. Systems are monitored, patched and maintained on a schedule, and problems are dealt with before they interrupt your people.
Everything we look after is documented: devices, accounts, licences, network settings and suppliers. When a laptop fails or a new employee starts, hardware, setup and access are handled for you, quickly and securely.
Capabilities
What the service includes
Helpdesk support
Remote and on-site assistance for your staff, with issues logged and tracked to resolution.
Server and device management
Monitoring, maintenance and health checks for servers, desktops and laptops.
Patch management
Operating system and software updates tested and applied on a regular schedule.
Hardware lifecycle
Sourcing, setup, replacement and secure disposal of computers and equipment.
User onboarding and offboarding
New starters productive on day one, and leavers’ access removed promptly.
Documentation and reporting
An up-to-date record of your environment and regular reporting on its health.
Delivery approach
How we deliver it
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01
Assess
We audit your servers, devices, accounts, software and suppliers, and record what we find.
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02
Design
We agree service scope, priorities and a roadmap for fixing gaps and replacing ageing equipment.
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03
Implement
We take over management, deploy our monitoring and maintenance tools, and resolve urgent issues first.
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04
Manage
We maintain, support and report on your environment, and review it with you regularly.
FAQ
Questions about this service
Something else you’d like to know? We’re happy to talk it through.
Do you provide on-site support?
Yes. Most requests are resolved remotely so you get help quickly, and we attend on-site when hardware, cabling or hands-on work is needed.
Can you take over from our current IT provider?
Yes. We start with an audit, collect credentials and documentation, and plan a handover that avoids disruption to your business.
How is managed IT priced?
Pricing depends on the number of users, devices and services in scope. We provide a written quote after an initial assessment.
Related services
Often delivered together
Cybersecurity & Threat Protection
Layered protection, monitoring and response that reduce your risk and keep attackers out.
Learn moreMicrosoft 365 & Cloud
Microsoft 365 and cloud services set up properly, secured and supported.
Learn moreBackup & Disaster Recovery
Encrypted, off-site backups and recovery plans that are tested, not assumed.
Learn moreTalk to us about Managed IT & Infrastructure
Book a consultation and we’ll review your current setup, discuss your goals and recommend practical next steps.